Shortlisting Service Terms

Last updated: May 2026

These Shortlisting Service Terms ("Shortlisting Terms") govern the supply of our Shortlisting service by Job Search Global (ABN 79 980 749 050) ("we", "us", "our") to you ("Client", "you"). They are in addition to our Sales Terms and Conditions and Privacy Policy, which continue to apply. If there is any inconsistency in respect of the Shortlisting service, these Shortlisting Terms prevail to the extent of the inconsistency.

By submitting a role brief or accepting a Statement of Work for the Shortlisting service, you agree to these Shortlisting Terms.

1. The service

Our Shortlisting service ("Service") is a done-for-you screening service in which we:

  • Help you shape a role brief;
  • Distribute the role across our network of channels;
  • Use AI-assisted screening combined with human verification to evaluate applicants; and
  • Deliver you a shortlist of up to 5 ranked Candidates with screening notes within 72 hours of the role going live (or such other timeframe agreed in writing).

The Service is a recruitment screening service. We do not act as an employment agent for the Candidate, do not negotiate terms of employment on either party's behalf, and do not guarantee that any Candidate will accept a role.

2. Definitions

In these Shortlisting Terms:

  • "Brief" means the role brief you submit to us, including responsibilities, must-haves, nice-to-haves and disqualifiers.
  • "Candidate" means a person we present to you in connection with the Service, including any person on a shortlist or otherwise referred to you by us.
  • "Hire" means the engagement of a Candidate by you (or any of your Related Bodies Corporate, parent, subsidiary, franchisee, joint venture or affiliate) to perform work in any capacity, whether as employee, contractor, consultant, agency-supplied worker or otherwise, including on a permanent, fixed-term, casual or part-time basis.
  • "First-Year Salary" means the gross annualised total cash remuneration payable to the Candidate for the first 12 months of the engagement, including base salary, guaranteed allowances and contractual incentives, but excluding superannuation, discretionary bonuses, equity and reimbursements. For non-employee engagements, the First-Year Salary is calculated on the equivalent annual day-rate or fee-rate over the first 12 months.
  • "Success Fee" has the meaning given in section 5.
  • "Related Bodies Corporate" has the meaning given in the Corporations Act 2001 (Cth).

3. Brief, approval and timing

You must provide accurate and complete information in your Brief. We may ask clarifying questions before commencing work and may pause delivery if the Brief is unclear or incomplete.

The 72-hour shortlist commitment runs from the time the role goes live on our platforms following Brief approval, not from the time of Brief submission. Where we cannot meet the 72-hour timeframe due to the volume or specialist nature of the role, we will tell you in advance and agree an extended timeframe in writing.

You may run your own job advertisements (including on SEEK or Indeed) in parallel with the Service. There is no exclusivity requirement.

4. Candidate selection

The composition and ranking of any shortlist is in our reasonable discretion. We will use AI-assisted tools and human verification to assess Candidates against your Brief. We do not guarantee:

  • That any particular number of qualified Candidates will apply;
  • That any Candidate will accept your offer or remain employed; or
  • The accuracy or completeness of information provided to us by Candidates.

You are responsible for your own due diligence on any Candidate, including verifying qualifications, work rights, references, conducting background checks where appropriate, and complying with all applicable laws (including the Fair Work Act 2009 (Cth) and anti-discrimination legislation) when interviewing, selecting and engaging.

5. Fees and payment

5.1 Success Fee

The success fee for a Hire is 5% of the First-Year Salary, subject to:

  • A minimum of A$1,800 per Hire; and
  • A maximum (cap) of A$6,000 per Hire,

(the "Success Fee"). All amounts are in Australian dollars and exclude GST, which will be added at invoicing where applicable.

5.2 When the Success Fee is payable

A Success Fee is payable when you Hire any Candidate within 12 months of the Candidate first being presented to you (whether on a shortlist, by email, or otherwise) in connection with the Service. The Success Fee is payable regardless of whether the Hire is for the role originally briefed or for a different role within your organisation or a Related Body Corporate.

5.3 No fee unless you Hire

If you do not Hire a Candidate from a shortlist we provide, no Success Fee is payable for that Brief. There are no upfront, retainer or per-shortlist fees for the Service.

5.4 Invoicing and payment

We will issue an invoice on confirmation of a Hire. Payment is due within 14 days of invoice date. Late amounts may attract interest at 2% above the Reserve Bank of Australia cash rate, calculated daily.

5.5 Notification of Hire

You must notify us in writing within 7 days of any Hire of a Candidate, including details of the role, start date and First-Year Salary. We may from time to time request a status update on Candidates we have presented; you agree to respond truthfully and within a reasonable time.

6. 30-day replacement guarantee

If a Candidate you Hire from a shortlist:

  • Resigns or is terminated for cause within 30 days of their start date; and
  • The Hire was for a permanent role of at least 30 hours per week,

we will, at your request, re-run the Service for the same role at no additional Success Fee. The replacement guarantee is exercisable once per Hire and applies only where the Success Fee for the original Hire has been paid in full.

The guarantee does not apply where the Candidate is terminated without cause, where the role is materially changed, where you have failed to provide a reasonable working environment consistent with the original Brief, or where the Hire is engaged by a Related Body Corporate that is not a party to these Shortlisting Terms.

7. Non-circumvention

For a period of 12 months from the date a Candidate is first presented to you, you must not (and must procure that your Related Bodies Corporate do not):

  • Engage the Candidate directly or via a third party in a way designed to avoid payment of the Success Fee;
  • Refer the Candidate to a third party in exchange for consideration without our prior written consent.

If you breach this section, the Success Fee becomes immediately payable and we may pursue any other remedies available to us.

8. Candidate data and privacy

Personal information about Candidates is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

When we share Candidate information with you (including CVs, screening notes, contact details and structured screening responses), you must:

  • Use that information only for the purposes of evaluating, interviewing and engaging the Candidate for a genuine role;
  • Not on-sell, share or disclose Candidate information to any third party without the Candidate's consent or as required by law;
  • Maintain reasonable security measures to protect the information;
  • Comply with the Australian Privacy Principles, including providing the Candidate with access to and correction of their information on request;
  • On request from us or the Candidate, delete or return the information when it is no longer needed for the purpose for which it was provided.

You indemnify us against any loss, claim or liability arising out of your handling of Candidate information in breach of this section.

9. Your obligations

You warrant that:

  • You have authority to enter into these Shortlisting Terms on behalf of the entity using the Service;
  • The Brief and any other information you provide is accurate, complete, and not misleading;
  • The role is a genuine, current employment opportunity;
  • You will comply with all Applicable Laws in relation to the Service, the Brief and any Hire, including employment, work health and safety, anti-discrimination and privacy laws;
  • You will not discriminate against any Candidate on a ground prohibited by Applicable Laws.

You must not:

  • Use the Service to evaluate Candidates for roles that are not genuine, are illegal, or that involve commission-only, multi-level marketing, pay-to-apply or pay-to-train arrangements;
  • Attempt to reverse-engineer our screening tools, or use our outputs to train competing services;
  • Engage in data mining, screen scraping, automated extraction, indexing or copying of any part of our Services, shortlists or Candidate data, whether by manual or automated means;
  • Provide our Candidate information to recruitment agencies, talent platforms or third-party databases;
  • Engage in conduct toward our staff or contractors that constitutes abuse, bullying, harassment, intimidation or discrimination.

10. Intellectual property

We retain ownership of all intellectual property rights in our screening methodology, AI tools, prompts, scoring rubrics, ranking outputs, screening notes, templates and any related materials we develop or use to provide the Service. You receive a non-exclusive, non-transferable licence to use shortlists and screening notes solely for the purpose of evaluating and engaging Candidates for your own roles.

You retain ownership of your Brief, your branding, and information you provide to us. You grant us a royalty-free, non-exclusive licence to use that information for the purpose of providing the Service.

11. Confidentiality

Each party must keep confidential any non-public information disclosed by the other party in connection with the Service, including the Brief, shortlists, screening notes, fees and pricing. Confidentiality obligations survive termination. They do not apply to information that:

  • Is or becomes publicly available without breach of these Shortlisting Terms;
  • Was independently developed without reference to the disclosing party's information; or
  • Must be disclosed by law, court order or regulatory requirement.

12. Liability and disclaimers

12.1 Consumer guarantees

Nothing in these Shortlisting Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or other Applicable Laws that cannot be lawfully excluded.

12.2 Service provided "as is"

Subject to section 12.1, the Service is provided on an "as is" basis. We do not warrant:

  • The suitability, integrity, performance or retention of any Candidate;
  • That any Hire will result from the Service;
  • That our screening tools will identify all relevant facts about a Candidate;
  • That the Service will be uninterrupted, error-free or free from inaccuracies.

12.3 Limitation of liability

Subject to section 12.1, our total aggregate liability arising out of or in connection with the Service, however arising (including in contract, tort, equity, statute or otherwise), is limited to the greater of (a) A$2,500 and (b) the Success Fees paid by you to us in respect of the Brief giving rise to the claim in the 12 months immediately before the event giving rise to the claim.

To the extent permitted by law, we are not liable for any loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, or any indirect or consequential loss.

12.4 Your indemnity

You indemnify us, our officers, employees and contractors against any loss, damage, claim, cost or liability arising from:

  • Your breach of these Shortlisting Terms;
  • Your handling of Candidate information;
  • Any claim by a Candidate or third party arising from your interview, selection, engagement or treatment of a Candidate; and
  • Any claim that information in your Brief is inaccurate, misleading or infringes a third party's rights.

13. Suspension and termination

We may suspend or terminate the Service immediately by notice if you:

  • Materially breach these Shortlisting Terms and fail to remedy the breach within 14 days of notice;
  • Fail to pay a Success Fee invoice within 30 days of the due date;
  • Become insolvent, enter external administration, or are unable to pay your debts as they fall due;
  • Engage in conduct that we reasonably consider damages our reputation, exposes us to legal risk, or harms Candidates;
  • Engage in abuse, bullying, harassment, intimidation or discrimination toward our staff or contractors (in which case suspension or termination may be immediate and without prior notice).

You may terminate at any time before submitting a Brief by ceasing to use the Service. Termination does not affect any Success Fee that has already accrued in respect of a Hire or a Candidate presented prior to termination, which remain payable.

In-flight Briefs at termination

If we terminate or suspend the Service while a Brief is in progress (i.e. before a shortlist has been delivered):

  • We will stop work on the Brief and will not be obliged to deliver a shortlist;
  • No Success Fee is payable in respect of that Brief unless and until you Hire a Candidate previously presented to you in connection with the Service (in which case section 5 applies);
  • We will, on written request, return or delete personal information held in connection with the Brief, subject to our retention obligations under our Privacy Policy and applicable law.

14. Dispute resolution

If a dispute arises, the party raising it must give written notice describing the dispute and the desired outcome. The parties will meet in good faith within 14 days to try to resolve the dispute. If unresolved within a further 30 days, either party may refer the dispute to mediation administered by the Resolution Institute (or another mediator agreed by the parties). Nothing in this section prevents a party from seeking urgent injunctive relief.

15. General

  • Governing law and jurisdiction. These Shortlisting Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts of New South Wales and the courts that hear appeals from them.
  • Variation. We may amend these Shortlisting Terms by giving you reasonable notice (for example, by email or via your account). For changes that materially and detrimentally affect your rights or commercial position (for example, changes to fees, the liability cap, or the trailing fee window), we will give you at least 30 days' notice. For other changes (for example, clarifications, formatting, contact details, or non-material updates), we will give you at least 14 days' notice. The amended terms apply to any Brief submitted after the relevant notice period.
  • Notices. Notices must be in writing and may be sent by email to the address most recently used in connection with the Service.
  • Assignment. You must not assign or novate any rights or obligations under these Shortlisting Terms without our prior written consent. We may assign or novate to a Related Body Corporate or to a successor of our business.
  • Force majeure. Neither party is liable for delay or non-performance caused by circumstances beyond its reasonable control.
  • Severability. If any provision is invalid or unenforceable, it is severed and the remaining provisions continue in force.
  • Entire agreement. These Shortlisting Terms, together with our Sales Terms and Privacy Policy, constitute the entire agreement between the parties in respect of the Service.

Last updated: May 2026